⛔️ Error Code 302

To prevent identity theft and other fraudulent activities, 3D Secure 2.0 authentication is required for overseas card payments.

Below, you will find an overview of the common causes of 3D Secure 2.0 authentication errors and their solutions.

(For accurate troubleshooting and further guidance, please contact your card issuer. 🙇‍♂️🙇‍♀️)

👉 Brief Summary

1️⃣ Verify your 3D Secure registration and ensure accurate information is entered to resolve most authentication errors.

2️⃣ If necessary, contact your card issuer or reset your authentication information.

3️⃣ Retry the transaction in a stable network environment.

1. Incomplete 3D Secure 2.0 Registration

✔️ 3D Secure authentication requires that cardholders complete the overseas card payment registration process in advance.

✔️ If your card has been renewed or reissued, your previous registration might be invalid, requiring you to re-register.

✔️ For family cards, each card may need to be registered separately.

➡️ Check your 3D Secure registration status on your card issuer’s website and complete the registration if necessary.

2. The Card Does Not Support 3D Secure 2.0 Authentication

✔️ If the card issuer does not support 3D Secure authentication, the transaction may fail.

➡️ Please contact your card issuer to verify whether your card supports 3D Secure.

3. Incorrect Password or Personal Information

✔️ Entering an incorrect password or personal information will cause the authentication to fail.

✔️ If you enter your card information (name, expiry date, card number, password, etc.) incorrectly multiple times, your card issuer may block authentication as a security measure.

➡️ Contact your card issuer and follow their policies regarding overseas transactions.

4. Fraudulent Activity Detected

✔️ If the card issuer detects fraudulent activity, 3D Secure authentication may fail.

(For example, if a payment amount is unusually high or if someone other than the cardholder attempts to use the card, the issuer may restrict the card as a security measure.)

➡️ Please contact your card issuer and follow their policies regarding overseas transactions.

5. Internet Connection Issues

✔️ An unstable or interrupted internet connection may prevent successful authentication.

➡️ Ensure you are on a stable network, and verify that your browser is up-to-date before retrying.